Process Engineers
Troubleshooting complex equipment issues and optimizing production lines.
- Specs and setpoints on demand
- Voice and photo input
Your technical support, always at hand.
Find equipment information, get practical guidance and connect with TPS expertise to keep your plant running.
Available for iPhone, iPad and Android.
Guest search, no account needed
TPS engineer one tap away
Built by TPS
Free to download
Why LiveAccess?
Stop digging through binders during a breakdown.
LiveAccess gives your team instant technical advice for the process lines you work with every day.
- The right answer, not a pile of PDFsAsk a question and get technical advice for your equipment.
- At the machine, not in the officeOn the phone already in your pocket, with voice and camera.
- A TPS engineer when you need further detailsVideo-call a TPS engineer, straight from the app.
Without LiveAccess Hours to days
- Walk to the office
- Find the binder
- Check the revision
- Call the supplier
With LiveAccess Seconds
What's the recommended seal kit for this pump?
Pump identified from the nameplate: Grundfos CR 32-4. Recommended shaft seal kit: type HQQE (SiC/SiC/EPDM).
How LiveAccess helps
Three connected ways to keep your plant running.
Technical self-service
Ask in plain words, snap a nameplate or speak, and get technical advice.
TPS and expert support
Video-call a TPS engineer, or message an expert in the Expert Network, when you need further details.
Authorised plant information
Access your plant’s equipment records, drawings and project documents, with access granted by TPS.
Key features
Powerful tools designed for the demands of the plant floor.
Plain-language advice
Ask questions in your own words and your preferred language, and get advice for your equipment.
Instant search
Find technical advice for your equipment in seconds.
Document viewer
For TPS customersBrowse your authorised equipment records, drawings and specifications directly in the app.
Camera & voice search
Snap a nameplate or part, or speak your question. Tap Listen to hear the answer.
Built for the plant floor
A simple, fast interface for engineers, technicians and production teams.
Talk to a TPS engineer
Still stuck? Video-call a TPS engineer or chat with an expert in high-shear mixing, liquid evaporation, spray drying, powder handling and more.
How it works
See it screen by screen
Get practical guidance in three simple steps.
- 1
Open the app
Create a free LiveAccess account or log in, or search general technical information as a guest.
- 2
Ask, snap or speak
Type it, photograph the nameplate, or hold the mic and talk.
- 3
Get a clear answer
Get advice, with follow-up questions in the same thread.
Optional
Need more help? Connect with TPS.
Video-call a TPS engineer.
Who it's for
For the people who keep production running.
Maintenance Teams
Performing daily upkeep, planned maintenance and emergency repairs.
- Technical guidance at the machine
- Engineer video calls when stuck
Production teams
Getting practical guidance for daily production tasks and operating questions.
- Voice and photo search
- No account needed to start
The Result
Across your production line, every shift.
Find it fasterThe right information in seconds, not a search through folders.
Reduce downtimeHelp resolve issues at the machine and reduce time spent waiting for support.
Better serviceImprove service efficiency with TPS engineers one tap away.
For managers
What plant and maintenance managers need to know.
Access for your team
Anyone can search as a guest. Logging in lets your people save their search history and video-call a TPS engineer. TPS can give authorised customers access to their own plant's equipment records, drawings and project documents.
Setup
Your team downloads the free app from the App Store or Google Play and can start asking questions straight away. For access to your plant's own documents, contact TPS.
Data handling
Chat message text is encrypted on the device before it leaves the app. Attachments, recordings and voicemail are kept in private cloud storage, reached only through short-lived, access-controlled links. TPS does not sell personal data, and anyone can delete their account in the app.
Cost
LiveAccess is free to download and use, with no subscriptions or in-app purchases.
Full details are in our Privacy Policy. Questions about access for your team? Contact us.
Take LiveAccess onto the plant floor.
Access equipment information, get practical guidance and connect with TPS support, all from your phone. Questions? Use our Contact us form.
Scan with your phone to download