How it works

From question to fix in four steps.

LiveAccess gives you technical advice you can act on at the machine. Here is what using it looks like, screen by screen.

LiveAccess 24/7 home screen with a Log in button and an Ask about your plant search bar
A photo of a butterfly valve and a typed question about servicing it, while the app prepares an answer
A step-by-step answer about powder sticking in a spray dryer, with a follow-up box below
Need more help sheet offering a video call with a TPS engineer
Why not just search the drive?

More of the answer, less of the hunt.

Shared drive & bindersLiveAccess
Finding the pageGuess the folder, open PDFs one by oneAsk a question and get the page
At the machineWalk back to the office or a laptopOn your phone, with voice and camera
Trusting the answerUnsure which version is currentConfirm critical steps with a TPS engineer
When the document isn't enoughEmail the supplier and waitVideo-call a TPS engineer
Night shifts & weekendsWait for office hoursApp available 24/7; engineers by availability

Try it on your next breakdown.

Free to download. No account needed to start searching.

Get the app See all features