About LiveAccess
What is LiveAccess?
LiveAccess 24/7 is a mobile app from TPS. Plant engineers ask technical questions in plain language, by photo or by voice, and get technical advice, with a TPS engineer one tap away.
Who makes LiveAccess?
LiveAccess is made by TPS, an equipment and process integrator for the dairy, food and beverage industries.
Who is LiveAccess for?
Process engineers, maintenance teams and operators in dairy, food and beverage plants, especially those running mixing, liquid processing, evaporation, spray drying and powder handling equipment.
Which devices does LiveAccess run on?
iPhone, iPad and Android phones and tablets. Download it from the App Store or Google Play.
Using the app
Where is the fastest place to get an answer?
In the app. Download LiveAccess, ask your question by text, photo or voice, and log in to video-call a TPS engineer if you need more help.
Do I need an account?
Not to search. You can search as a guest. Logging in is required to video-call a TPS engineer, and lets you save your search history and continue conversations later.
Where do the answers come from, and can I trust them?
Advice is based on technical knowledge for your equipment. Confirm safety-critical steps with a TPS engineer or your site procedures.
Can I search with a photo or my voice?
Yes. Take or attach a photo of a nameplate, part or screen, or hold the mic and speak. Tap Listen to hear any answer read aloud.
Plans & support
Is LiveAccess free?
Yes. LiveAccess is free to download and use, with no subscriptions or in-app purchases.
You can search public TPS documentation as a guest. Once you register and sign in, you can also save your search history, chat with or video call TPS engineers, and reach specialists through the TPS Expert Network.
TPS project customers can also search their own plant's documents. TPS grants this access to each person, project by project. To request access or other TPS services, email liveaccess@tps.ltd.
How do I talk to a TPS engineer?
Log in, then tap the video icon to call a TPS engineer. Engineers answer during their working hours, so a call may not be answered immediately. If nobody answers, you can leave a voicemail, and the engineer can call you back. You can also message experts in the Expert Network.
How do I delete my account?
In the app, go to Profile, then Delete Account. If your organisation or TPS set up your account, email liveaccess@tps.ltd from your registered address. Full steps are on the Delete Your Account page.
Still have a question?
Ask it in the app, or video-call a TPS engineer. For general enquiries, email liveaccess@tps.ltd.