Terms & Conditions

1. Introduction

These Terms & Conditions govern your access to and use of the LiveAccess mobile application, provided by TPS Pte Ltd, a company registered at 36 Robinson Rd, #20-01, Singapore 068877.

By downloading, installing, registering for, or otherwise using LiveAccess — whether as a guest or with a registered account — you agree to be bound by these Terms. If you do not agree, please do not use the App.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to register for and use LiveAccess. By creating an account, you confirm that you meet this requirement and that all information you provide is accurate and complete.

3. Description of Service

LiveAccess provides mobile access to TPS's technical project and documentation platform, including:

• AI-assisted search over technical and equipment documentation, using text, voice input, or a photo, with the option to listen to an answer read aloud;
• Viewing and downloading of documents in formats such as PDF, DWG, XLS/XLSX, CSV, DOC/DOCX, images, and video;
• An Expert Network through which you can view Expert profiles and chat one-to-one with an Expert, including sending photos, videos, documents, and voice messages;
• Live video calls, voicemail, and callback with TPS support engineers and Experts, a call history, and call recording where a participant starts one (see Section 6);
• Notifications for incoming and missed calls, voicemail, and chat messages;
• Account and profile management tools, and, for TPS support engineers and Experts, tools to manage their availability.

Without an account, you can use LiveAccess as a guest to search public documentation only. Chat, video calls, search history, and access to non-public documentation require a registered account.

Access to certain projects, drawings, and documents depends on the permissions granted to your account.

Some features — including AI-enhanced search and full plant data access — are available only to accounts on a qualifying service tier assigned under your organization's agreement with TPS, and the availability of voicemail may depend on your tier and on how the Service is configured for your organization. LiveAccess is free to download and use; availability of these features depends on your account's assigned tier, not on any in-app purchase.

4. Account Registration & Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at liveaccess@tps.ltd if you suspect unauthorized use of your account.

You can change your password at any time from within the App's account settings. If you forget your password, you can reset it using a verification code sent to your registered email address.

Calls and chat notifications for your account are delivered to the device you are signed in on. Sign out of LiveAccess before you dispose of, sell, or lend your device.

5. Acceptable Use

When using LiveAccess, you agree that you will not:

• Use the App's search, document-access, chat, or calling features for any unlawful purpose;
• Send, through chat or a call, any content that is unlawful, harassing, abusive, defamatory, obscene, or that infringes the rights of others, or any file containing malware or other harmful code;
• Share, through chat or a call, confidential or proprietary information that you are not authorized to disclose;
• Capture, copy, or distribute another person's messages, voice, or image from a chat or call outside the App without their consent, other than through the App's own recording feature;
• Impersonate any person, or misrepresent your identity, qualifications, or affiliation;
• Attempt to reverse engineer, decompile, or otherwise access the underlying source code or models used by the Service;
• Interfere with or disrupt the integrity or performance of the App or its backend systems.

6. User Content & Data

To provide the Service, we collect and store: your full name, email address, mobile number, and hashed password at registration; your search queries, any photo attached to them, and the AI-generated answers returned to you, associated with your account/session for history purposes; the chat messages and attachments you exchange; and records of your calls, together with any voicemail or call recording. Our Privacy Policy describes in full what we collect and how it is used.

LiveAccess requests camera, microphone, photo library, and notification permissions — and, on Android, the Phone permission needed to present incoming calls, and on older Android versions storage permission to save downloaded documents — each for the purposes set out in the Device Permissions section of our Privacy Policy.

Content You Send — You remain responsible for the messages, photos, videos, documents, and voice messages you send through LiveAccess, and you confirm that you have the right to share them. You retain ownership of that content; you grant TPS a limited right to store, transmit, and display it solely as needed to operate the Service.

Call Recording Consent — Either participant in a video call can start or stop a recording of it. When a recording is started or stopped, the App notifies both participants on screen, and a "REC" indicator is displayed for as long as the call is being recorded. By continuing to participate in a call while that indicator is shown, you consent to the call being recorded and stored as described in our Privacy Policy. If you do not consent to being recorded, end the call.

Voicemail — By choosing to leave a voicemail after an unanswered call, you consent to it being recorded, stored, and made available to the person or team you were calling.

We do not sell your personal data to third parties. Data is used solely to operate, maintain, and improve the Service.

7. Expert Network, Chat & Calls

The Expert Network lets you contact individuals whom TPS has designated as Experts. If you are an Expert, the name and profile details you provide are visible to other signed-in users, and you are responsible for keeping them accurate.

Guidance given by an Expert or a TPS support engineer through chat or a call is provided for general assistance and reference. It does not replace the original source documentation, your organization's own procedures, or the judgement of qualified personnel on site. Always verify critical technical information before relying on it for engineering, safety, or operational decisions.

TPS support engineers and Experts are available according to their working hours, and a call or message may not be answered immediately. LiveAccess is not an emergency service and must not be relied on to contact emergency responders.

You may edit or delete a chat message you have sent only for a limited time after sending it.

8. Intellectual Property

All content, features, and functionality made available through LiveAccess — including technical documentation, drawings, equipment data, and the App's design and software — are owned by TPS or its licensors and are protected by applicable intellectual property laws. Using LiveAccess grants you a limited, non-exclusive, revocable license to access and use this content within the App — it does not transfer any ownership rights to you.

9. AI-Generated Content Disclaimer

Search results and answers generated by the App's AI assistant — including answers to voice and photo searches, and answers read aloud — are provided for convenience and reference only. They may occasionally be inaccurate or incomplete, and voice input may be transcribed incorrectly. Always verify critical technical information against the original source document before relying on it for engineering, safety, or operational decisions.

10. Service Availability & Disclaimer of Warranties

LiveAccess is provided on an "as is" and "as available" basis. We do not guarantee that the Service will be uninterrupted, error-free, or available at all times. The quality and availability of chat, video calls, and notifications depend on your device, its settings, and your network connection. Documents cached for offline use may become outdated; TPS makes no warranty as to the continued accuracy of offline or cached content after it has been downloaded.

To keep the Service secure and working correctly, we may require you to update to the latest version of the App before you can continue using it.

11. Limitation of Liability

To the maximum extent permitted by law, TPS shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, LiveAccess, including but not limited to reliance on AI-generated search results or outdated offline content. TPS's total liability arising out of these Terms shall not exceed the amount, if any, paid by you for use of the Service.

12. Account Termination & Deletion

You may request permanent deletion of your account and associated data at any time, using the Delete Account option on the App's Profile screen or by contacting us. Visit our Delete Your Account page for instructions on how to submit a deletion request.

TPS reserves the right to suspend or terminate your access to the Service if you breach these Terms or misuse the App.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of LiveAccess after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

15. Contact Us

If you have any questions about these Terms, please contact us:

TPS Pte Ltd
36 Robinson Rd, #20-01, Singapore 068877
Email: liveaccess@tps.ltd