Features

Built for efficiency, accuracy and night shifts.

Everything in LiveAccess is built for someone standing next to a machine, not sitting at a desk.

Plain-language search

Ask the way you'd ask a colleague, in your own language. Search works in multiple languages, and no part numbers or folder names are needed.

Camera search

Photograph a nameplate, part or HMI screen and search with the picture.

Voice in, voice out

Speak your question and tap Listen to hear the answer read aloud, or search with a photo of a nameplate or HMI.

Safety first

Answers from your plant's documents list the document name and revision. Tap to open it and check for yourself. Always confirm safety-critical steps with your site procedures or a TPS engineer.

Follow-up questions

Keep asking in the same thread. Your search history is saved for next time.

Authorised plant information

Customers with an authorised TPS account can also search information for their own plant. Access is granted by TPS.

Video call a TPS engineer

Log in to show the problem live to a TPS engineer. Video calls include background noise cancellation. Either participant can record a call, and both are notified on screen. If nobody answers, you can leave a voicemail. Your calls, recording and chats stay in your call history for future review.

Chat or call an expert

Find experts by process area, from spray drying to automation, and chat or call them in the app. Your chats and calls stay in your call history for later.

Who it's for

For the people who keep the line running.

Process engineers

Troubleshoot complex equipment and tune production lines with technical advice in front of you.

Maintenance teams

Daily upkeep, planned maintenance and emergency repairs, with technical guidance at the machine.

Operators & factory staff

Quick answers on the floor without waiting for a supervisor or a supplier to call back.

8process areas
in the Expert Network
  • Applications
  • Ingredients
  • High shear mixing
  • Liquid
  • Evaporation
  • Spray drying
  • Powder handling
  • Automation

See it working in four steps.

Walk through the app screen by screen, from first question to video call.

How it works Get the app