Process Engineers
Troubleshooting complex equipment issues and optimizing production lines.
- Specs and setpoints on demand
- Voice and photo input
Technical knowledge One question away.
LiveAccess puts instant technical search in the hands of process engineers, service teams and factory personnel in dairy, food and beverage production. Ask in plain words, snap a photo or just speak.
Available for iPhone, iPad and Android.
Guest search, no account needed
TPS engineer one tap away
Built by TPS
Free to download
Why LiveAccess?
Stop digging through binders during a breakdown.
LiveAccess gives your team instant technical advice for the process components and machines you work with every day.
- The right answer, not a pile of PDFsAsk a question and get technical advice for your equipment.
- At the machine, not in the officeOn the phone already in your pocket, with voice and camera.
- A TPS engineer when you need further detailsVideo-call a TPS engineer, straight from the app.
Without LiveAccess Minutes to days
- Walk to the office
- Find the binder
- Check the revision
- Call the supplier
With LiveAccess Seconds
What's the recommended seal kit for this pump?
Pump identified from the nameplate: Grundfos CR 32-4. Recommended shaft seal kit: type HQQE (SiC/SiC/EPDM). Confirm the part number with a TPS engineer before ordering.
How LiveAccess helps
Three connected ways to keep your plant running.
Technical self-service
Ask in plain words, snap a nameplate or speak, and get technical advice.
TPS and expert support
Video-call a TPS engineer, or message an expert in the Expert Network, when you need further details.
Authorised plant information
Customers with an authorised TPS account can also search information for their own plant. Access is granted by TPS.
Key features
Powerful tools designed for the demands of the plant floor.
Plain-language advice
Ask questions in plain language, in your own language, and get advice for your equipment. Keep asking follow-ups in the same thread.
Instant search
Find technical advice for your equipment in seconds.
Document viewer
For TPS customersBrowse documents and specs directly in the app, no downloads needed.
Camera & voice search
Snap a nameplate or part, or speak your question. Tap Listen to hear the answer.
Built for the plant floor
Simple, fast interface designed for engineers and technicians, not office staff.
Talk to a TPS engineer
Still stuck? Video-call a TPS engineer, or chat with experts in spray drying, evaporation, powder handling and more.
How it works
See it screen by screen
From question to fix in four steps.
- 1
Open the app
Sign in with your TPS account, or search straight away as a guest.
- 2
Ask, snap or speak
Type it, photograph the nameplate, or hold the mic and talk.
- 3
Get a clear answer
Get advice, with follow-up questions in the same thread.
- 4
Call TPS if stuck
Video-call a TPS engineer.
Who it's for
For the people who keep production running.
Maintenance Teams
Performing daily upkeep, predictive maintenance and emergency repairs.
- Technical guidance at the machine
- Engineer video calls when stuck
Factory Personnel
Needing quick answers without waiting on a supervisor or vendor response.
- Voice and photo search
- No account needed to start
The Result
Across your production line, every shift.
Find it fasterThe right information in seconds, not a search through folders.
Reduce downtimeFix issues at the machine instead of waiting for answers.
Better serviceImprove service efficiency with TPS engineers one tap away.
Take LiveAccess onto the plant floor.
Get technical advice from your phone, right at the machine. Questions? Contact us at liveaccess@tps.ltd.
Scan with your phone to download